Terms and Conditions of Service
These are the terms of your relationship
In remaining, or becoming, a Brownfreight customer, you and Brownfreight agree
to these terms and conditions, unless agreed otherwise in
These terms and conditions are a legally binding document
These terms and conditions are effective from 1
January 2015. These terms and conditions replace our terms
and conditions dated 1 October 2013. If you are
an existing Brownfreight customer
on 1 January 2015, these terms and conditions will apply
to you from 1 February
2015. These terms and conditions replace any previous agreement(s) we have
These terms and conditions apply to any Septic Tank service,
repairs and all other costs associated with our service provided
to you by us.
Separate terms and conditions apply to any Septic Auto-Pay © arrangements
we have in place.
If you need to contact us,
please write to us at:
PO Box 38, Taneatua
- or email us at firstname.lastname@example.org
- or call our Customer Care Team on: 0800 766 826
We will always try to respond to any enquiries as soon as
Depending on current commitments at the time we receive
your enquiry, we expect to respond to your enquiry within
two business days.
What access do you need to provide?
- provide to us with safe and unobstructed access to your
- ensure that any dog or other animal that may make entry
unsafe is secured to enable safe and easy access;
- keep us informed about any health and safety and/or Resource
Management Act 1991 requirements or issues at your premises
that could be relevant;
- ensure your trees and other vegetation are trimmed to
enable good vehicular access;
Our Commitment to you
- your Septic System will be serviced to the highest standard
possible and we will;
- take reasonable steps to minimise any direct impact on
your property and any inconvenience to you; and
- try to comply with any reasonable requirements that you
have given us (such as closing gates etc); and
- leave your property in as clean and tidy condition as
Payment is expected on completion of the service unless
we have agreed otherwise. Methods of payments accepted, in
order of preference are;
We have no facility available for Eftpos or Credit Card.
If arrangement has been made to leave the Bill in your absence
or leave the Bill for you to pay on-line, payment is required
within seven (7) days.
Your Bill will show:
service carried out;
- any repairs
charges for equipment hireage;
- a reminder
to pay within 7 days;
Postal Address to send payment to; and
- the Bank
Account number for on-line payments.
Penalties and Charges
Payment must be received by us by the due date ie: within
7 days of the billing date.
Unpaid bills over 7 days are overdue. All overdue payments
may attract a standard penalty of 5% after the first
period (7 days) and 2.5% monthly thereafter.
All collection charges will be on-charged to you.
What if you can't pay?
We will try to help you in making payment arrangements with
us, but if you do not pay the amounts due to us, you will
incur fees for late payment and debt collection costs. If
circumstances arise, or are likely to arise, that mean you
may incur a fee for debt collection, we will provide reasonable
notice to you that such a fee will be payable.
Any costs incurred in collecting money owing to us by you,
including bank fees, credit agency fees and legal and court
costs, are payable by you.
If you are having difficulties in paying your Bill to us
because you are a low income customer you may arrange for
payment alternatives. Please call us on 0800 766 826 to discuss
alternative payment methods.
Septic Auto-Pay ©
We offer a prepay pricing plan in some areas. If you are
interested in a prepay pricing plan you will need to first
arrange the service of your septic system prior to entering
the Septic Auto-Pay © scheme.
Thank you for choosing Brownfreight.